Augustus J. Strand is the owner of Strand's Repair shop off the Pearl Street Mall in Boulder, who Mindy has a running battle with over his shoddy repair work, and who Mork eventually teaches his own particular brand of lesson, in Season 3's, Twelve Angry Appliances. He is played by Richard Libertini.
About Augustus J. Strand[]
Augustus J. Strand is a repair man who has lost all pride in his work, and does the minimum to get things going (if that) just to get the money out of his customers. When Mindy's portable record player sits down on Mork while he's borrowed it to use it in the Day Care Center with the kids, he thinks he's broken it, until a newly arrived Mindy exasperatedly informs him that she only just got it back from the repair shop for the same problem, and Strand obviously didn't do the job he said he'd done. Unable to understand why Strand wouldn't take pride in his work, as is done Universe wide, Mindy explains to Mork that sometimes people just don't care, especially if it gets them repeat business. But she is determined to get him to fix it properly.
Which is easier said than done. Spending multiple calls on the phone with him, Mindy gets so annoyed with him, that she actually starts to get irritable with others, snapping at Nelson & Glenda when they arrive at the apartment, showcasing, as Nelson puts it the 'dark side of Mindy Poppins'. Mork however has been down to the library and is ready to go full legal on Strand, and take him on in court, but Nelson tells him that could take literally years as a path to get what they want from Strand.
Finally having enough of him, Mindy marches down to the store with the record player and Mork in tow. But Strand is even more intransigent and unrepentant in person, telling her he'd be glad to fix it...at the same fee he charged her the last time. Telling her the only other option she has is to send it to the maker...in Taiwan. He's not even intimidated when Mindy threatens to expose him via her new status at KTNS. When Mork tries to take him on on her behalf, Strand is even more dismissive, and in the end the pair have no recourse but to leave.
Fred offers to try and fix the record player for her, but Mindy feels the principle is what's at stake here that too many people are taken advantage of like this every year, and there has to be someway of getting Justice. As soon as she says that, Mork's inner wheels start spinning, and he tells her he has a better idea...but won't tell her or Fred what it is, just that justice moves in strange ways, before dancing out.
In the store alone, Strand closed up, and off to count his money, the shop goes dark, and Mork appears mid way between an angel and a bewigged lawyer, and promptly puts Strand on trial, bringing the broken / unrepaired items in the store, giving 'voice' to them, all of them accusatory of his lack of care. At first considering it a dream, Strand gets more and more scared as it goes on, trying to defend himself but failing on every score, until finally he breaks down as all the items in the shop find him guilty as charged. Begging that he can change, Strand gets on his knees as the store echoes around him, until everything goes black and all is quiet when the lights come back on.
The next day Mindy is stunned to get a visit from Strand who is, he tells her, going to all his dissatisfied customers and taking back their items to fix again, free of charge. Polite and contrite and conciliatory of her record player as if it's alive he tells her he'll get it back to her almost immediately, leaving her flabbergasted at his Damascene conversion, with a smug looking Mork.